Remote IT Support
Business Model Canvas

You're ready to plan now; download opens immediately after purchase. The files work in Word and Excel without setup so you can start mapping customers, channels, and pricing the same day. No installation, no waiting-open, edit, and share.

Immediate Word and Excel access

No setup or installation needed

Start editing within minutes

Works on Windows and Mac

You're changing offers; edit every section to match your service and rates. Both Word and Excel are fully editable so you can swap wording, update pricing tiers, add SLAs (service level agreements), and adapt customer segments in minutes.

Edit pricing tiers and SLAs

Change wording for your market

Add or remove customer segments

Update cost lines and assumptions

You're scanning fast; the canvas is logically arranged into nine clear blocks. Each section has prompts and examples specific to remote IT support so you won't miss key items like response time guarantees, AI diagnostics, or managed monitoring services.

Nine blocks clearly separated

Prompts for remote IT specifics

Examples tied to support operations

Logical flow for quick edits

You're pricing and planning; the template lists the main revenue streams and cost categories from the model: tiered monthly subscriptions, one‑time incident fees, and project work, plus salary, marketing, tech licensing, G&A, and CAC (customer acquisition cost). Use the sheet to map margins and test pricing scenarios.

Tiered subscriptions and add‑ons

One‑time incident fees included

Project revenue and fixed pricing

Costs: salaries, tech, marketing

You're targeting the right buyers; the canvas helps you define SMBs without internal IT, solo professionals, remote workers, and verticals like legal, healthcare, and creative agencies. It includes persona prompts and channel suggestions for each segment.

SMBs without internal IT

Individual professionals and freelancers

Remote workers needing uptime

High‑tech verticals listed

You're building supply; the template prompts mapping for AI vendors, cybersecurity partners, cloud providers, hardware/software vendors, and payment processors, plus core resources: certified technicians, diagnostic software, CRM, and knowledge base. Use it to prioritize integrations and contracts.

AI diagnostic partner slots

Cybersecurity and cloud partners

Payment and billing integrations

Certified technician network noted

You're pitching; the Excel one‑page condenses the full model into a snapshot for quick review. It shows value propositions, revenue streams, cost buckets, and key metrics on a single sheet-ideal for investor decks and executive summaries.

Single‑page Excel business snapshot

Key metrics and revenue lines

Ideal for investor one‑pager

Printable for meetings and decks

You're short on hours; this template defintely cuts planning time so you can test offers and launch faster. Skip layout work and jump straight into strategy, pricing experiments, and sales outreach with pre‑filled prompts and examples.

Cuts hours from planning

Pre‑filled examples speed edits

Jump straight to pricing tests

Reduces design and formatting work

You're presenting; the canvas is formatted for clean, professional delivery in meetings and pitches. The Word narratives and Excel snapshot are both styled for clarity, with headings and bullets that translate easily to slides or handouts.

Clean layout for investors

Slide‑friendly headings and bullets

Word narratives for storytelling

Excel snapshot for quick facts