| Office Rent & Utilities |
Fixed |
Use $4,500 per month from Month 1 through Month 60. It does not rise just because more devices are managed. |
Scaling rent with customers or endpoints. |
| Software Licenses & Development Tools |
Semi-fixed |
Start with the $3,200 monthly base, then model step-ups only when tool tiers, seats, or capacity limits change. |
Holding the tool stack flat forever. |
| Cloud Infrastructure & Hosting |
Variable |
Apply it as a revenue-linked delivery charge: 12.0% in Year 1, falling to 8.0% by Year 5. |
Using one flat hosting dollar amount. |
| Payment Processing Fees |
Variable |
Tie fees directly to collected revenue: 3.2% in Year 1, easing to 2.5% by Year 5. |
Ignoring fees in contribution margin. |
| Customer Success & Support Tools |
Variable |
Model as usage-linked support tooling: 2.5% of revenue in Year 1, declining to 1.5% by Year 5. |
Treating support tooling like office software. |
| Customer Support Specialist Labor |
Semi-variable |
Include a staffing base, then scale with load: 0.3 FTE in Year 1 grows to 2.5 FTE in Year 5. |
Treating support labor as fully fixed. |
| Annual Marketing Budget |
Semi-fixed |
Use the planned budget steps: $120,000 in Year 1, rising to $400,000 in Year 5 as acquisition scales. |
Modeling marketing as a constant sales percentage. |