| Core operating overhead |
Fixed |
Use $9,800 per month for office rent, software, legal, insurance, utilities, security audits, and professional services. |
Spreading rent and retainers across orders and making margin look too high at low volume. |
| Planned payroll |
Fixed |
Use planned headcount as a monthly commitment; first year wages are about $47,900 per month. |
Treating salaried staff as variable just because the team supports more transactions. |
| Authentication process |
Variable |
Apply the revenue-linked rate, starting at 6.0% in the first year and falling to 4.0% by the fifth year. |
Treating authentication as fixed overhead, which overstates contribution margin as order volume grows. |
| Payment processing fees |
Variable |
Apply the processing rate to sales volume, from 2.5% in the first year to 2.1% in the fifth year. |
Modeling payment fees as a flat monthly line instead of a direct drag on each transaction. |
| Technology infrastructure scaling |
Variable |
Apply the usage-linked technology rate, starting at 4.0% of revenue and declining to 3.2% by the fifth year. |
Assuming the platform stack stays flat while traffic, listings, and transactions rise. |
| Customer support |
Semi-variable |
Keep support leadership in payroll, then add transaction-related support from 3.0% of revenue in the first year to 2.2% in the fifth year. |
Treating chargeback-heavy and transaction-driven support as fully fixed overhead. |
| Buyer and seller acquisition budgets |
Semi-fixed |
Stage planned spend by growth period; combined acquisition budgets move from $300,000 in the first year to $3,000,000 in the fifth year. |
Loading the full annual budget into monthly break-even even when spend can be paused or sequenced. |