You’re covering a heavy fixed base before the reverse logistics break-even point: about $683k in monthly payroll, $120k in office and admin fixed costs, and $208k in marketing With Year 1 variable expenses at 27%, contribution margin is 73%, so break-even revenue is $1012k / 073 = about $1386k per month At $57865 in monthly revenue per active customer, that means roughly 240 active customers, or about 120,000 monthly item dispositions at 500 per customer The full model reaches break-even in Month 32, with minimum cash of -$1279M in Month 31 Higher return volume, higher service fees, and better repair or recycling mix lower the break-even load labor, transport, facility, and support overhead raise it
Fixed costs$80.3K/mo
Core overhead base
Contribution margin73%
After variable costs
Break-even revenue$110.0K/mo
Revenue needed monthly
Break-even timingMonth 32
Model break-even point
Break-even calculator
Use this calculator to test monthly revenue, variable expenses, and fixed costs against the break-even point.
Money available to cover fixed costs$169,260
$217,000 revenue - $47,740 variable expenses
Margin ratio
78%
Covers fixed costs
$9,407 short
Break-even chart Revenue Total costs
Which expenses are fixed, and which move with sales in a reverse logistics model?
Cost classification
Break-even is only reliable when fixed overhead stays separate from return-volume expenses. If support, usage fees, or repair coordination are treated as flat, the model will overstate margin as item dispositions rise.
Expense
Cost
Break-Even Treatment
Common Mistake
Office Rent, $5,000/month
Fixed
Include in monthly fixed overhead from Month 1 through Month 60.
Allocating rent per return and making unit margin look too low.
General Software Licenses, $1,500/month
Fixed
Include as recurring overhead because the model holds it flat monthly.
Treating core admin software as volume-driven usage spend.
Cloud Hosting & Infrastructure, 10% of first-year revenue
Variable
Subtract from revenue before calculating contribution margin.
Modeling hosting as fixed while usage rises with customer activity.
Third-Party API & Integration Fees, 5% of first-year revenue
Variable
Deduct as a revenue-linked processing expense in break-even math.
Ignoring integration fees when item dispositions per customer increase.
Data Storage & Processing, 3% of first-year revenue
Variable
Classify as volume-linked because storage and processing rise with returns data.
Keeping data expense flat even as transaction history grows.
Customer Success & Support Scaling Costs, 5% of first-year revenue
Semi-variable
Include the usage-linked support load in contribution margin and watch staffing thresholds.
Treating support as fixed when return volume and customer tickets rise.
Sales Commissions & Bonuses, 4% of first-year revenue
Variable
Deduct from revenue as sales volume is booked.
Putting commissions below break-even and overstating contribution margin.
Add as a capacity step in fixed overhead starting Month 25.
Smoothing the role from Month 1 or tying it to every return.
How does break-even change from a lean launch to a base case and full setup?
Scenario table
As the mix shifts into repair and recycling, contribution margin (CM, the share left after variable costs) improves from 73% to 85%, but fixed overhead also rises from about $1.0M to $3.0M. So break-even moves up in dollars even as unit economics get better.
Planning assumptions only; actual break-even will move with pricing, mix, and overhead.
Scenario
Monthly Revenue
Variable Costs
Fixed Costs
CM Ratio
Operating Profit
Break-Even Signal
Lean launch
$57.9k
$15.6k
$1.0M
73%
-$969.8k
Well below the $1.386M break-even line.
Base case
$77.0k
$16.2k
$2.1M
79%
-$2.1M
CM improves, but the $2.673M break-even line is still ahead.
Full setup
$96.3k
$14.4k
$3.0M
85%
-$2.9M
Best cushion, yet the $3.553M break-even line still needs scale.
What breaks the break-even plan for reverse logistics?
Stress test
At the base case, there’s no cushion, so a 10% revenue miss or a small cost step-up can push the model back into loss. Watch overtime labor, transport surcharges, weak resale recovery, slower onboarding, and support tickets rising faster than revenue.
Stress Case
Changed Assumption
Break-Even Revenue
Revenue Gap
Risk Signal
Current plan
No change.
$2,673k
$0 cushion
No cushion means any miss turns red fast.
Revenue shortfall
Revenue lands 10% below the base break-even level.
$2,406k
$211k gap
A small demand miss brings losses back.
Fixed cost rise
Fixed overhead rises 10% to $2,323k.
$2,940k
$267k gap
Higher overhead needs more revenue to stay even.
Margin pressure
Variable expenses rise from 21% to 26%, cutting margin to 74%.
$2,854k
$181k gap
Support, transport, or resale drag cuts the cushion.
Combined pressure
Fixed overhead rises 10% and variable expenses rise to 26%.
$3,139k
$466k gap
Two hits at once push the plan well past break-even.
What should a reverse logistics founder verify before signing space or long service contracts?
Founder checklist
Don’t lock in space or long service contracts until monthly fixed overhead, CAC, and throughput fit the break-even case. In this model, Year 1 needs about $80.3K in fixed overhead and a path to Month 32 breakeven.
1Demand proof$1.5K CAC
Check that early pipeline can hold CAC near $1,500 while you spend the $250,000 Year 1 marketing budget, or acquisition cost will outrun payback.
2Overhead load$80.3K/mo
Add the $12,000 monthly fixed bills to Year 1 base payroll before you sign space or long service deals, because that is the burn you must carry to break even.
3Unit margin73% CM
Year 1 revenue per active customer is about $578.65 a month from $499 plus the 20% repair and 15% recycling add-ons, and about 27% leaks out in cloud, API, storage, support, and sales variable costs.
4Capacity ramp500→1,000
Verify inspection, repair coordination, recycling, and resale can handle 500 monthly item dispositions per active customer in Year 1 and 1,000 by Year 3; that is also where a Month 25 Operations Manager starts to make sense.
5Support load5% rev
Check whether Customer Success & Support Scaling Costs at 5% of Year 1 revenue cover real ticket volume, because returns work can look lean on paper and still need heavy hand-holding.
6Cash cushion-$1.279M
Keep cash through the Month 31 trough, since minimum cash bottoms near negative $1.279 million and breakeven does not show up until Month 32.
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