| Seller payouts |
Variable |
Exclude when platform revenue is booked net as commissions, subscriptions, listing fees, ads, and tools. |
Booking gross toy sales as revenue, then adding seller payouts as COGS. |
| Payment Processing Fees |
Variable |
Apply the first-year 2.5% rate to platform revenue that runs through payment processing. |
Applying the fee to full merchandise value instead of platform revenue. |
| Platform Hosting & CDN |
Variable |
Model at 1.5% of revenue in the first year, falling by year as the model scales. |
Treating hosting as flat even though usage rises with orders and sessions. |
| Customer Support |
Variable |
Use the first-year 3.0% rate as the volume-linked support load outside payroll. |
Counting only support payroll and missing ticket-driven support expense. |
| Content Moderation & Trust & Safety |
Variable |
Use the first-year 2.0% rate because listings, disputes, and reviews rise with marketplace activity. |
Hiding safety costs inside general overhead and overstating contribution margin. |
| Office Rent |
Fixed |
Carry $3,500 per month through the operating break-even model. |
Using an annual estimate that does not match the stated monthly rent. |
| Payroll |
Semi-fixed |
Model by planned FTE steps, including core roles from Month 1 and added engineers and support agents later. |
Spreading salaries as a percent of sales instead of by hiring plan. |
| Paid Marketing |
Semi-variable |
Use budgeted spend that scales from $200,000 in the first year to $470,000 in the second year. |
Using CAC alone and forgetting the annual budget ceiling. |