| Office Rent |
Fixed |
Use $4,500 per month in fixed overhead from Month 1 through Month 60. |
Spreading rent across clients and making break-even look easier as volume rises. |
| CRM and Workflow Software Subscription |
Fixed |
Use $800 per month as a stable operating expense within the monthly planning range. |
Mixing the base subscription with usage-based portal charges. |
| Case Documentation and Filing Fees |
Variable |
Apply 8.0% in the first year, falling to 6.0% by the fifth year, as a direct revenue-linked expense. |
Treating filing work as overhead instead of reducing contribution margin. |
| Credit Report and Verification Access |
Variable |
Apply 4.0% in the first year, falling to 2.0% by the fifth year, because usage rises with active cases. |
Ignoring per-case verification costs when intake volume grows. |
| External Referral Commissions |
Variable |
Deduct 10.0% in the first year, falling to 7.5% by the fifth year, before testing break-even volume. |
Burying referral commissions inside overhead instead of CAC and contribution math. |
| Secure Portal and Cloud Storage Usage |
Variable |
Apply 5.0% in the first year, falling to 3.0% by the fifth year, as client activity drives usage. |
Forgetting software usage charges after listing the fixed workflow subscription. |
| Senior Housing Counselor Payroll |
Semi-fixed |
Add salary in hiring blocks: $75,000 annually per FTE, moving from 1.0 FTE in the first year to 5.0 FTE by the fifth year. |
Treating all counselor payroll as variable by client instead of capacity added in steps. |
| Annual Marketing Budget |
Semi-variable |
Model spend as scaling from $45,000 in the first year to $95,000 in the fifth year, with CAC improving from $450 to $325. |
Classifying outreach as fixed when spend changes with intake goals. |