ELECTRONICS REPAIR SHOP BUSINESS PLAN

I. Executive Summary

Company Description

CircuitCare Repair Co. (CircuitCare) takes its name from "circuit" for electronics and "care" for service focus. We operate in the U.S. consumer electronics repair and certified-refurbishment sector, combining a fixed retail service center with a mobile on-site repair unit. We deliver high-quality repairs for smartphones, laptops, and tablets, plus certified refurbished device sales. Our core activities are diagnostics, parts inventory management, component-level repair, refurbishment, quality testing, warranty service, online sales, and contracted technical support for small businesses. We back repairs with a lifetime guarantee. One-liner: Reliable repairs, sustainable devices, local convenience.

We target urban and suburban individual consumers (18–65), parents, gig workers, and small businesses needing quick, expert device support. Short-term goals: launch operations in 2026, open the flagship service center Q3 2026, deploy one mobile unit, achieve 500 repairs/month and $50,000 monthly revenue within 12 months. Long-term goals: expand to a 5-location regional chain by 2030, scale refurbished device sales to 50,000 units/year, and sustain a 20%+ EBITDA margin through yield improvements, recurring B2B contracts, and standardized workflows. Key differentiators are mobile on-site service, technician certifications, certified-refurb protocols, and a sustainability-led sales channel.

Problem

Modern consumers, remote workers, and small businesses face frequent interruptions when smartphones, laptops, and tablets fail because repairs are often slow, low-quality, or unavailable. These failures cause lost work hours, force high-cost replacements, and create mounting e-waste. Existing options commonly deliver long turnaround times, poor diagnostics, and no durable guarantees, leaving customers with repeated failures and logistical friction.

One-liner: Device failures create lost work hours, unexpected expense, and mounting e-waste.

Solution

Consumers and small businesses face costly downtime, premature device replacement, weak warranty coverage, and rising electronic waste. Our service reduces downtime and replacement costs by offering professional, same-day repairs, certified refurbished devices, and contracted IT maintenance that restore devices to reliable service while extending their useful life.

We deliver on-site mobile repairs, a retail channel for professionally refurbished units, and dedicated SMB maintenance contracts; all work is performed by certified technicians using OEM-grade parts, and backed by clear warranty terms to rebuild trust and cut waste.

Mission Statement

We provide the most reliable, convenient, and sustainable electronics repair services in the United States, extending the life of essential technology for individuals and businesses. We deliver transparent pricing, technical excellence, and industry-leading guarantees while reducing environmental impact through the circular economy. We empower customers with affordable, practical solutions that keep communities digitally connected.

Key Success Factors

These factors will drive customer trust, operational leverage, and financial stability for the electronics repair shop.

• Industry-leading lifetime guarantee builds long-term customer trust and brand loyalty.
• Mobile on-site service model offers superior customer convenience and differentiation.
• Projected EBITDA of $876,000 by Year 5 demonstrates a clear financial trajectory.
• Reduced CAC from $50 to $35 ensures more efficient marketing spend as we scale.
• Diversified revenue streams (recurring contracts and protection plans) provide financial stability.

Financial Summary

Financial summary for the Executive Summary: launch in 2026 with staged path to profitability and a minimum cash buffer to sustain operations.

Financial requirements: maintain minimum cash of $598,000 (min cash month Feb-28); total payback 45 months; breakeven Jan-28; IRR 3% and ROE 1.21.

Overall outlook: loss in Year 1, break-even in Jan 2028, and positive EBITDA by Year 3.

Funding Requirements

We seek capital to cover initial capex, operating shortfalls through ramp, and a minimum cash reserve to reach breakeven and payback targets.

Projected Year 1 EBITDA is -$143,000, with profitability by Year 3, breakeven in January 2028, target payback 45 months, projected IRR 3%, Return on Equity 1.21, and a maintained minimum cash position of $598,000.