REAL-TIME CAPTIONING SERVICE BUSINESS PLAN

I. Executive Summary

Company Description

Based in Austin, Texas, the company provides high-accuracy live captioning services to the U.S. market starting in 2026. It operates in the real-time captioning and transcription sector as a B2B provider focused on enterprise customers in the corporate, educational, and media sectors. The service uses a hybrid model that integrates artificial intelligence with professional human expertise to ensure 99% accuracy, and the leadership team combines AI development and enterprise software sales experience. We deliver mission-critical live captions with 99% accuracy.

The core product is a real-time captioning platform that combines automated speech recognition, human review, and enterprise integrations, plus onboarding, SLA-backed support, and secure handling for sensitive communications. Main activities include enterprise sales, pilot deployments, platform operations, human captioner staffing, and continuous AI model improvement. Target customers are large organizations requiring reliable, real-time transcription for high-stakes digital communication. Short-term goals: launch in 2026 and secure pilot enterprise customers; long-term goals: become the U.S. enterprise standard for live captioning. One-liner: Become the trusted enterprise provider for real-time captions in the U.S.

Problem

Live digital events routinely fail to deliver accurate, real-time captions for deaf and hard-of-hearing attendees, non-native speakers, and people in noisy or limited-connection environments, causing reduced engagement, missed compliance, and lost participation.

Existing automated captioning systematically mis-transcribes complex, industry-specific terminology and lacks the accuracy enterprises need; this gap raises remediation costs, risks regulatory non-compliance, and degrades high-stakes communications. Based in Austin, Texas, our company offers a hybrid AI-plus-human captioning service targeting enterprise clients in corporate, education, and media sectors to meet that need with 99% accuracy.

Solution

Real-time live captioning that integrates with major virtual meeting platforms and broadcast streams solves the problem of critical information being lost to deaf, hard of hearing, and non-native speakers by delivering synchronized, high-fidelity captions across webinars, all-hands, and large conferences. The service uses a hybrid processing model and specialized terminology support for medical, legal, and financial contexts to close the accuracy gap left by purely automated systems and reduce ADA and FCC compliance risk.

One-line summary: deliver accurate, platform-integrated captions in real time so every participant understands and complies.

Mission Statement

We make every spoken word accessible and inclusive in real time, empowering organizations to reach their entire audience through a blend of human expertise and continuous innovation. We commit to delivering the most accurate and reliable live captioning service for high‑stakes corporate, educational, and media settings, and to treating accessibility as a driver of engagement, understanding, and social responsibility.

Key Success Factors

Critical elements that will determine early traction and sustained profitability.

• Maintain transcription accuracy >99% to preserve quality edge and compliance.
• Integrate with major meeting and event APIs to enable seamless adoption.
• Scale via a vetted freelance captioner network to meet peak demand on short notice.
• Reach break-even within three months of launch to ensure financial stability.
• Reduce CAC from $1,200 to $900 over five years to drive long-term profitability.

Financial Summary

Key financials for the Real-Time Captioning Service show rapid scale, early break-even, and strong investor returns.

Financial requirements: minimum cash $634,000 (Feb-26); capex and one-time setup spend ~ $475,000; marketing FY2026 $150,000. Anticipated return: project IRR 34.61% and ROE 128.35%; breakeven Mar-26; payback 6 months.

Outlook: strong margins, low fixed overhead, and rapid payback support an attractive investment case.

Funding Requirements

We seek capital to fund product infrastructure, go-to-market, and a minimum cash reserve to reach break-even in March 2026 and scale first-year revenue.

The financial model projects first-year revenue of $6,930,000, EBITDA of $3,374,000 in 2026, growing to $71,279,000 revenue and $50,747,000 EBITDA by 2030; break-even is forecast for March 2026, with a six-month payback, an IRR of 34.61%, and ROE of 128.35% on a scalable usage-based subscription model.