TELEPHONIC INTERPRETATION SERVICE BUSINESS PLAN

I. Executive Summary

Company Description

VerbaLink (from Latin verba, "words," and link) launches in 2026 as a U.S.-based telephonic interpretation provider serving healthcare, legal, and emergency-response sectors. We deliver on-demand over-the-phone interpretation in 250+ languages via a platform built for speed, reliability, and compliance. Core offerings include instant connect calls, scheduled interpretation, and session recording with secure audit trails for compliance. We operate on a flexible, usage-based revenue model aimed at small and mid-sized organizations and are headquartered in a major U.S. metropolitan area to serve a diverse national client base. One-line: fast, compliant interpretation for critical conversations.

Daily operations pair a vetted pool of certified interpreters with a cloud telephony stack, SLA monitoring, and dedicated client onboarding and support teams. We differentiate with sub-15-second connect targets, ISO-grade security, and industry-specific interpreter certification tracking. Target customers are community hospitals, regional law firms, and municipal emergency services with 10–500 seats. Short-term goals: acquire 150 clients and reach $2M ARR by end of Year 2. Long-term goals: scale to 1,500 clients, expand to video interpretation, and achieve $25M ARR by Year 5. One-line: scale reliable, compliant interpretation with usage pricing and tight SLAs.

Problem

Limited English Proficient (LEP) individuals face systemic access barriers when interacting with U.S. healthcare, legal, and emergency services: critical conversations are delayed, handled by unqualified staff, or left without interpretation, producing poorer outcomes and increased risk for providers.

Emergency 911 dispatch centers, hospitals, and clinics routinely get incomplete or inaccurate information in time-sensitive events, while small and mid-sized organizations cannot afford or tolerate the high fees and long contracts of traditional language-service vendors, leaving unmet demand for immediate, on-demand professional interpretation.

Solution

Critical U.S. sectors face legal and operational risks from language barriers. Our service connects callers to certified interpreters in over 250 languages via a simple telephone interface, operates 24/7, and prioritizes medical and legal specialization to ensure accuracy and compliance. It removes the need for long-term vendor contracts and long wait times, scales to enterprise volume and geography, and targets a 2026 launch with a Year 5 revenue goal of USD 16,070,000.

One line: reliable, compliant telephonic interpretation on-demand for emergencies and scheduled interactions.

Mission Statement

We eliminate language barriers in the U.S. by delivering the fastest, most reliable, and most professional on-demand interpretation services. We empower healthcare, legal, and emergency professionals to provide clear, accurate, and culturally sensitive communication for every individual, ensuring safety and compliance. We set the industry standard for speed and quality while prioritizing accountability, respect, and measurable impact.

Key Success Factors

Success depends on fast connections, broad language coverage, proven early profitability, shrinking acquisition costs, and strict regulatory compliance.

• Connection speed <30 seconds: keeps customer satisfaction high and drives retention.
• 250+ language coverage: meets needs of any U.S. organization and expands market reach.
• Year 1 EBITDA $151,000: validates the business model and operational efficiency.
• Reduce CAC $850 → $650 by 2030: secures long-term profitability and scalable unit economics.
• HIPAA and regulatory adherence: preserves trust in medical and legal sectors and avoids compliance risk.

Financial Summary

Summary of projected top-line, profitability, and return metrics for the Executive Summary.

The business requires a minimum cash buffer of $649,000, reaches breakeven in Jul-26, and achieves full payback in 15 months; disciplined marketing spend and a scalable variable-cost base support the projected IRR of 12.7% and ROE of 22.29%.

Financial outlook: revenue and EBITDA scale strongly to support sustained positive returns and liquidity.

Funding Requirements

We seek $1,006,000 to fund VoIP and platform build, Year‑1 marketing, and a minimum cash buffer; the business reaches breakeven in July 2026, projects revenue of $1,370,000 in Year 1 to $16,070,000 in Year 5, EBITDA from $151,000 to $10,128,000, with a 15‑month payback, 12.7% IRR, and 22.29% ROE, driven by disciplined marketing and a scalable variable cost model.